Property-specific instructions
Keep different locations, maintenance contacts, and emergency procedures organized around the requirements of each property.
Property management
24/7 Property Management Answering Service
From emergency maintenance requests to prospective tenant inquiries, our live answering professionals help keep your properties and residents connected around the clock.
Whether you manage a single community or hundreds of properties, we tailor our call-handling procedures to your portfolio.
Emergency Maintenance Calls, Handled Your Way.
Your management team decides which situations require dispatch and how they should be handled.
A clear next step for every request
When residents call with maintenance concerns, our agents collect the necessary information and follow your property’s instructions. Urgent requests can be routed to designated on-call personnel using your dispatch and escalation procedures.
Routine requests can be documented and delivered for follow-up during business hours. Leasing inquiries receive a live response while your staff focuses on the property.
How We Handle Maintenance Requests
- A resident calls and speaks with a live answering agent.
- The agent collects the property, unit, contact information, and reported concern.
- Your documented call-handling instructions guide the next step.
- When appropriate, the designated on-call contact is notified.
- Call details and notification outcomes are recorded for your team.
One Answering Service. Multiple Properties. Customized Procedures.
Current on-call contacts
Use the online web portal to enter on-call information. Accurate schedules help messages reach the person responsible for that location.
Messages for follow-up
Collect property and unit details, then review delivery options and connections with Remote Landlord or Rent Manager.
Communication that fits your workflow.
API integrations
Reduce duplicate entry with supported systems. We work with osTicket, Pipeline, SugarCRM, HubSpot, and Salesforce; methods and scope are reviewed for your account.
Email monitoring & 2-way text messaging
Keep designated inbound email and text conversations part of your response process. Handling instructions, notifications, and optional service charges are confirmed for your account.
Property management software
We work with Remote Landlord and Rent Manager. Discuss property, unit, and maintenance details that should reach your team.
Don’t see your system? Just ask.
Tell us which tools you use and what you want to accomplish. We support a wide range of integrations and custom workflows; access, fields, actions, and any additional charges are confirmed before work begins.
Discuss Your IntegrationCoverage built around your business.
Tell us about your callers, on-call team, and the procedures that matter to you.
A few helpful answers
Common questions.
Can you support multiple properties under one account?
We support property-specific instructions and contacts for multiple locations. Our team will confirm the account structure, property list, and any associated charges with you.
Can each property have different emergency instructions?
Yes. You supply emergency criteria, contacts, and escalation steps for each property. Agents follow those documented instructions.
How do we maintain on-call schedules?
Enter on-call information through your customer web portal. Contact support for help with schedule changes and the procedure for urgent updates.
Can you dispatch emergency maintenance requests?
Yes. We collect the required details and notify designated contacts according to your instructions. Your team defines which situations require dispatch.
What if an address is not recognized?
Specify how unrecognized addresses should be handled when we configure your account. We can review the details to collect and whom to notify without guessing which property a caller belongs to.
Can routine requests wait until business hours?
Yes. Your instructions can distinguish routine messages from requests that require an on-call notification.
Can messages reach our property management software?
We work with Remote Landlord and Rent Manager, among other systems. Available permissions, fields, and delivery methods are reviewed for your account.